Shipping Information:

All persons who purchase our products must be 18 years old or older and are expected to know their state laws and comply fully with them. For your information the following are examples of state laws governing air gun and Airsoft products.

Based on the state law we do NOT and can NOT ship Airguns, bb guns or Airsoft guns to: New York City and its boroughs (Manhattan, Brooklyn, Bronx, Queens, Staten Island), the city of Philadelphia, and Washington DC.

MASSACHUSETTS RESIDENTS PLEASE READ: Due to Massachusetts state laws and the recent crack down on minors buying Airsoft Guns over the Internet, we now require for MA Residents a copy of Buyer Driver License to keep on file as proof of age. We reserve the right to request more documentation if needed.

Refund, Returns and Cancellation Policies: Shipping and Billing Policy: All orders are processed the following business day. Shipping charges are quoted directly from UPS live. Shipping can be calculated online through our basket simply by selecting items and using our Shipping Calculator located on the View Cart page. (press the apply button next to shipping to calculate) UPS Ground Delivery Schedule (Business Days) A confirmation e-mail with a tracking number is sent when package has been shipped. Current shipment status can be checked with UPS at (800) PICK-UPS or at www.ups.com. Tracking information is available 24 hours after package has shipped. We accept Master Card and Visa through Paypal Secure site. We also accept money orders and personal checks (payments by check or money order will require 7 days to clear). For orders with payment by check or money order, please proceed through the ordering process until a credit card is required then give us a call. Orders exempt from shipment guarantees are orders with errors or changes, wrong address, out of stock items, non-credit-card orders, holidays, promotional sales orders, or international orders. All other orders are guaranteed. We will only ship to billing addresses! NO EXCEPTIONS! Orders with non-matching billing addresses will not be processed. Purchasers must be 18 or over, or purchasing with parental consent. We do not ship C.O.D. We track all IP addresses and report fraudulent activity. Please keep in mind, credit card fraud is a Federal Offense.

We DO NOT take International Orders.

Return Policy - All Sales ARE FINAL. NO EXCEPTIONS! Shipping and handling to/from Airsoft51.com cannot be refunded. All products come with a 30 day warranty which ONLY covers manufacturer defects.

Warranty Information - All items, unless specifically stated, are sold with a 30 day warranty covering manufacturer defects. Shipping will be the responsibility of the customer, we will provide the parts and labor. Further instructions regarding warranty work will be provided after the RMA form is completed and emailed to admin@airsoft51.com. Warranty does not cover misuse or abuse! If we receive an item that has been misused or abused, we will discard or return it. Warranty also does not cover items without blaze orange tips. Items which do not have a blaze orange tip will be discarded immediately! Do not fill out an RMA form if your merchandise has been abused, misused, or missing a blaze-orange tip. Before returning any item, you must email us with the RMA information requested below and submit the form to our Technical Support Department (admin@airsoft51.com) for a Return Merchandise Authorization (RMA) number. No returns, of any type, will be accepted without a RMA number on the exterior of the box. You will receive your RMA number via e-mail when your RMA request is approved. Please send the merchandise to our Technical Support Department along with a note stating your name, address, problem with merchandise, and a check or money order for $9.95 (return shipping). You must have your RMA number next to your mailing address on the exterior of the package. If your RMA Number is not on the outside of the box, your package will be refused. Your merchandise must be returned with return shipping prepaid ($9.95). Warranty does not cover: Disassembly by unauthorized personnel Unreasonable use or mishandling, introduction of foreign matter to inner or outer components. Failure to provide proper care, lubricants, or maintenance. Lack of compliance with instructions from the owners manual. Removal or cover up of orange tip Merchandise soaked in water, rusted, corroded, painted, or altered. Usage of low quality or low grade BB's or reuse of BB's. Airsoft51.com reserves the right to determine what constitutes as unreasonable or excessive wear and tear or use.